Shipping policy

Delivery Costs Courier Free Delivery Collection & In-store International

Delivery Costs

• JHB and Pretoria (within 30km radius of CBD): R80.00
• Major City with SAA airport (within 30km radius of CBD): R120.00
• Outlying Areas: R240.00
• Orders of R1,000 and up: Free

Courier Door-to-Door

• We use a variety of couriers for door-to-door shipments.
• These deliveries are sent out from our Johannesburg branch on weekdays only.
• Depending on parcel size, location and courier, delivery typically takes 2-4 days.
• Small parcels may ship by air; larger ones go by road.
• Outer-lying areas may take longer (some are only covered weekly).
• Delivered to your provided street address during business hours.
• Tracking number sent via email.
• If paid before midday, it ships the same day; otherwise, the next day.
• Insured until signed for.
• Delivery estimates are guidelines; actual times may vary.
• Claims for damage or missing goods accepted within 3 days.

Free Delivery

We offer free delivery on orders of R1,000 and up. These are shipped using a courier of our choosing. If you'd like to use a specific method, please select it during checkout at your own cost.

Collection & Shop In-store

• Choose "Collection" at checkout and collect your online order from our shop at 473 Jan Smuts Ave, Blairgowrie, Randburg.
• Collections are Monday to Friday, 9am to 5pm.
• Orders must be collected within 7 days. After that, the order is returned to stock and a store credit is issued.
• You're always welcome to visit our walk-in shop and buy over the counter.

Guidelines for Clients Purchasing from Outside South Africa

We welcome cross-border purchases, but we don't handle international shipping logistics. These transactions are treated as in-store purchases. It's simpler (and safer) to buy in person, if possible.

Shipping Restrictions

• We don't ship outside South Africa
• No shipping to border posts
• We don't get involved in international shipping paperwork

Returns and Warranty

• Customers outside SA must return goods themselves for repairs/refunds
• We don't handle cross-border returns or taxes
• Treated as in-store sales; responsibility lies with the customer

VAT and Invoicing

• We don't issue VAT-free invoices
• We don't help with border VAT refunds
• Invoices include VAT and exporter's code but may not be border-compliant

Payment Methods

• Credit card preferred
• No EFTs from SA-linked banks in Namibia, Lesotho or Eswatini - SWIFT only
• SWIFT accepted on orders over R5,000
• SWIFT payments take 2-3 days to reflect

SWIFT Payment Conditions

• Use "OUR" payment option - if not, we'll reject the payment
• All fees must be covered by the purchaser

System and Communication Limitations

• Our systems only support South African addresses at checkout
• We can't call international phone numbers - please use WhatsApp or email

Language of Communication

Our communications, invoices and documents are all in English. Feel free to use translation tools, but we work primarily in English.