Privacy policy

1. Responsible Party

• CameraStuff is the Responsible Party for the personal information you share with us.
• We are based in Johannesburg, South Africa.
• You can contact us by phone on 011 880 4155 or through the contact details published on our website.

2. What Personal Information We Collect

• We may collect and process personal information including your full name, email address, phone number, delivery address, and billing address.
• We may collect transaction-related information such as order history, payment status, and correspondence relating to your purchases or enquiries.
• We may collect technical and usage data such as your IP address, browser type, device information, referring pages, and site activity.
• Where relevant, we may collect information you voluntarily provide when submitting a review, enquiry, support request, or other communication.
• We do not intentionally collect special personal information unless required for a lawful and specific purpose and permitted under applicable law.

3. How We Collect Information

• We collect personal information directly from you when you place an order, contact us, sign up for communications, or interact with our website.
• We may collect information automatically through cookies, analytics tools, and similar technologies.
• We may receive limited information from trusted third-party service providers involved in payment processing, delivery, website hosting, and analytics.

4. How We Use Your Data

• We use your personal information to process, fulfil, and deliver your orders.
• We use your information to communicate with you regarding orders, payments, collections, support requests, and general enquiries.
• We may use your information to send marketing communications where you have opted in or where we are otherwise permitted by law to do so.
• We use usage and analytics data to improve website performance, user experience, security, and service quality.
• We may use your information to comply with legal obligations, maintain records, detect fraud, prevent abuse, and protect our rights and operations.

5. Lawful Basis for Processing

• We process personal information where it is necessary to perform a contract with you, such as fulfilling an order or arranging delivery or collection.
• We process personal information where required to comply with legal or regulatory obligations.
• We process personal information where you have given your consent, including for certain marketing or cookie-related activities.
• We may also process personal information where it is necessary for our legitimate business interests, including fraud prevention, customer service, analytics, website administration, and operational security, provided that such processing is not overridden by your rights and interests.

6. Consent and Direct Marketing

• Where required by law, we will ask for your consent before sending direct marketing communications.
• You may opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us directly.
• Withdrawing consent for marketing does not affect processing that is necessary for order fulfilment, recordkeeping, or other lawful purposes.
• You may object at any time to the processing of your personal information for direct marketing purposes.

7. Cookies and Tracking

• We use cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic, and measure the effectiveness of promotions and affiliate referrals.
• Cookies used on our website may include essential cookies, analytics cookies, and marketing or tracking cookies.
• Some cookies are necessary for the website to function properly, while others help us understand user behaviour and improve performance.
• You can manage or disable cookies through your browser settings, although doing so may affect certain website features.
• For more information about cookies used on the website, please refer to our Cookie Policy.

8. Affiliate Tracking

• We work with approved affiliate partners who may promote our products or services.
• We do not share your personal information with affiliates for their independent marketing use.
• We may use tracking cookies or similar tools to record visits, referrals, and completed purchases for commission allocation purposes.
• These tools do not directly identify you to affiliates, but they may record information such as referral source, time of visit, and whether a purchase was completed.
• You may manage tracking cookies through your browser settings or any available cookie controls on our website.

9. Third-Party Operators and Services

• We may use third-party service providers and operators to help us run our business and website, including ecommerce platforms, payment processors, couriers, analytics providers, hosting providers, and communication tools.
• These operators may process personal information on our behalf only to the extent necessary to provide their services to us.
• Examples may include platforms and services such as Shopify, PayFast, Google Analytics, couriers, and related operational tools.
• Where third-party services operate under their own privacy terms, their processing may also be governed by their own privacy policies.
• We take reasonable steps to ensure that service providers who process personal information for us do so securely and lawfully.

10. Disclosure to Third Parties

• We may disclose your personal information to trusted service providers involved in payment processing, order fulfilment, delivery, communications, analytics, and website operations.
• We may disclose personal information to regulators, law enforcement agencies, courts, or other authorities where required by law or where necessary to protect our rights.
• We do not sell your personal information to third parties.

11. Children's Privacy

• Our website and services are not intended for children under the age of 18.
• We do not knowingly collect personal information from children under 18 without appropriate legal justification or consent where required.
• If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we will take reasonable steps to delete that information or otherwise comply with applicable law.

12. Data Retention

• We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, including order fulfilment, customer service, internal recordkeeping, fraud prevention, and legal compliance.
• Order and transaction records may be retained for as long as required by tax, accounting, consumer protection, or other applicable laws.
• Marketing information may be retained until you unsubscribe or object to such processing, subject to applicable legal requirements.
• Technical and analytics data may be retained for a limited period or in aggregated or de-identified form for reporting and service improvement purposes.

13. Data Security

• We implement reasonable technical and organisational safeguards to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
• Although we take reasonable steps to secure personal information, no method of transmission over the internet or method of electronic storage is completely secure.
• Where required by law, we will take appropriate steps to investigate and notify affected parties and relevant authorities of a security compromise involving personal information.

14. International Transfers

• Some of our service providers or systems may store or process personal information outside South Africa.
• Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information continues to receive an adequate level of protection.
• By using our website and services, you acknowledge that your personal information may be transferred to and processed in other jurisdictions where necessary for the services we use to operate our business.

15. Automated Processing and Analytics

• We may use analytics and similar tools to understand website traffic, user behaviour, campaign performance, and sales trends.
• We do not use solely automated decision-making to make decisions that have a legal or similarly significant effect on you without appropriate human involvement, unless permitted by law.

16. Your Rights Under POPIA

• Subject to applicable law, you have the right to request access to the personal information we hold about you.
• You may request correction of inaccurate, incomplete, or outdated personal information.
• You may request deletion or destruction of personal information where retention is no longer authorised or required.
• You may object to certain processing activities, including direct marketing.
• You may withdraw consent at any time where processing is based on consent, subject to lawful limitations.
• You may lodge a complaint with the Information Regulator if you believe your rights have been infringed.

17. How to Exercise Your Rights

• If you would like to access, correct, update, object to, or request deletion of your personal information, please contact us using the contact details provided on our website.
• We may need to verify your identity before actioning certain requests.
• Some requests may be limited where we are legally required or entitled to retain certain information.

18. Information Regulator

• If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.
• Information Regulator contact: complaints.IR@justice.gov.za
• Further information is available at: justice.gov.za/inforeg

19. Related Policies

For more information about other aspects of our services, please refer to our Delivery Policy, Returns Policy, Cookie Policy, Terms and Conditions, and Contact page.

20. Policy Updates

• We may update this Privacy Policy from time to time to reflect changes in law, technology, our services, or our information practices.
• Any updated version will be posted on this page and will take effect from the date of publication unless otherwise stated.
• You should review this page periodically to stay informed of any updates.
• Last updated: 7 April 2026