Neewer CA039 EOS Camera Cage For Canon R8

Warranty Details

Friendly reminder: All returns must be pre-approved. Please contact us before sending anything back.

To start a warranty claim or return, please contact us via WhatsApp, email, or by calling us at 011 880 4155. Include your order number and a short description of the issue.

Proof of purchase is required for all warranty claims and returns. Warranty assessments typically take 3–5 working days to process.

Warranties Periods: (Unless otherwise stated)

• Godox: 2-year local warranty
• Newell: 40-month local warranty
• Suneast Memory Cards: 5-year local warranty
• Suneast Memory Card Readers: 2-year local warranty
• Neewer: 2-year local warranty
• Other brands: 1-year local warranty

What Does Local Warranty Mean?

A local warranty means your product is covered and serviced within South Africa. You do not need to send items back to the manufacturer’s country of origin for repairs or replacement. This makes the warranty process faster, easier, and more convenient.

All warranty repairs and assessments are handled directly at our CameraStuff store. This ensures quicker turnaround times and avoids international shipping delays and costs.

Local Warranty Process CameraStuff handles all warranty claims directly at our store location, ensuring efficient and timely service. When you submit a warranty claim, we will:

1. Assess your product within 3-5 working days (excluding delivery times if the item needs to be shipped to us)
2. Determine whether repair or replacement is the most appropriate solution
3. Complete repairs using qualified technicians or arrange direct replacement
4. Provide updates on your claim status throughout the process

Uniform Warranty Coverage

We do not differentiate between personal or commercial use. All customers benefit from the same local warranty coverage.

Consumable Products Not Covered by Warranty

Flash Tubes

• Considered consumable parts (including those inside speedlights and strobes)
  
  

Modelling Lamps

• Considered consumable parts and not covered once used
• Includes halogen and incandescent bulbs, which degrade naturally with use
• LED modelling lamps may be considered for warranty if failure is due to a clear manufacturing fault (excludes failures caused by overuse, overheating, or poor ventilation are not covered)
  
  

Backdrops

• Naturally prone to wear, scuffing, and marks after use; this is normal and not a valid warranty claim
• Returns only accepted if damage occurred in transit and is reported within 48 hours of receipt
• Clear photos of the damage and packaging are required
• If the issue is due to courier mishandling or a dispatch error, a replacement or refund will be arranged

Valid Warranty Claim Reasons

• Malfunctioning or non-functioning product
• Faulty components or assembly
• Defects that impair the product's intended use
• Issues with materials or workmanship
• Flaws in the design or engineering

The Warranty Does Not Cover Damage From

• Accidents
• Improper use
• Natural wear and tear
• Power surges
• Use of non-recommended external power devices

Returns and Refunds

We offer a 60-day money-back guarantee (unless otherwise stated). If you're unhappy with your purchase, just let us know and we’ll happily arrange a return, exchange, or refund.

Refunds cover the product cost only. Initial and return shipping fees are excluded. Please ensure the item is securely packed and returned using a trackable, insured method.

Terms and Conditions

• Return items within 60 days in resellable condition
• Refunds and exchanges exclude delivery charges
• 35% fee applies to items with incomplete or damaged packaging
• Items must be returned to the point of purchase
• Returns processed after product inspection

Packaging and Completeness Requirements

Complete Returns: To qualify for a full refund, returned items must include:

• Original product packaging (box, foam inserts, plastic bags)
• All included accessories, cables, manuals, and documentation
• All original contents as shipped

Incomplete Returns: Items returned without original packaging or missing accessories will incur a 35% restocking fee to cover:

• Repackaging costs for resale
• Replacement of missing standard accessories
• Additional handling and processing time

Examples of Incomplete Returns:

• Missing original box or protective packaging
• Absent cables, straps, or other included accessories
• Missing manuals, warranty cards, or documentation
• Damaged packaging that affects product resale value

Returning Products Due to Our Fault

• Return shipping covered by us, or you can bring the item to our shop
• Photos of damage or missing parts required
• We assess the returned item before replacement or refund
• Secure packaging is essential to avoid further damage
• Replacement sent after assessment
• Refunds processed via original payment method
• If out of stock, choose between waiting or refund
• Items with missing/damaged packaging incur a 35% fee

Returning Products Due to Client's Fault

• Return via courier or in person
• We can assist with courier booking at your cost
• Returned item will be assessed before refund or exchange
• Secure packaging is the client's responsibility
• No free shipping on exchanged packages
• Refunds exclude original shipping
• If out of stock, choose between waiting or refund

Restrictions on Returns

We monitor return activity to ensure fairness. Frequent returns may result in restrictions.

60-Day Money-Back Guarantee: All customers enjoy our standard 60-day return window

Return Frequency Monitoring: To ensure fairness for all customers and prevent abuse of our return policy, we monitor return activity:

• Limit: 3 returns per customer per 12-month period
• Customers exceeding this limit may incur a 10% restocking fee on additional returns
• We reserve the right to review accounts with unusually high return frequency

Important Note: Our 60-day guarantee remains available to all customers. The return frequency limits are designed to prevent deliberate abuse while protecting genuine customer rights.

Delivery Costs & Policies

You may collect your order at our Johannesburg shop, or alternatively, we use a variety of couriers for door-to-door shipments. Delivery typically takes 2-4 business days. We do try our best to get your CameraStuff goodies to you as quickly as possible, but due to a variety of external factors and variables, please allow for 3-4 business days for your parcels to arrive at your doorstep.

Delivery Costs

• JHB and Pretoria (within 30km radius of CBD): R80.00
• Major City with SAA airport (within 30km radius of CBD): R120.00
• Outlying Areas: R240.00
• Collection at Randburg Branch: No charge

In-store Collection

• If you'd like to collect your order(s) at CameraStuff's walk-in shop, please notify us beforehand as to when you'd like to collect it.
• Please select "Collection" from the delivery methods when prompted.
• If somebody else is collecting on your behalf, please give the person collecting your order number as a reference.

Courier Door-to-Door

• We use a variety of couriers for door-to-door shipments.
• These deliveries are sent out from our Johannesburg branch on weekdays only.
• Depending on the size of your parcel, the courier covering your area and your location, these parcels may take between 2 and 4 days to arrive.
• Small parcels of less than 2kg typically move by air, if there is an SAA-serviced airport near you. Parcels larger than this move by road, and take a day or so longer to get there.
• If you live in an outer-lying area allow a bit longer - some of these areas are only covered once a week.
• Parcels are delivered to the provided physical street address during business hours.
• A tracking number is provided and sent to you via e-mail.
• We get courier collections every afternoon. If your order is confirmed and paid for by midday, it will be shipped the same day. Otherwise, it will go out the following day.
• We insure our parcels and accept responsibility until they are signed for by you.
• The estimated delivery lead-times are purely a guideline. In most instances, deliveries happen within these periods, but we can't guarantee these times due to factors outside our control, including delays from our delivery partners.
• Claims for damaged or missing products will be accepted within 3 days of buying or receiving the goods.

Free Delivery

We offer free delivery on orders over a specified value unless otherwise stated. These parcels are sent using the method at our discretion. If you want a specific shipping method, please select it during the checkout process (at your cost).

Uber Collection

For your convenience, we allow Uber collections in-store. Remember to give us a heads-up via live chat or WhatsApp when you've booked your Uber, and keep us posted on its status. We'll do our best to ensure a smooth handover, but please note that once the Uber driver has your package, it's out of our hands.

Uber Collection Terms and Conditions

• Allow 2 hours for order preparation.
• Cut-off times: Weekdays 3 PM
• We don't accept Uber Collections on Saturdays, Sundays or Public Holidays
• Inform us via live chat or WhatsApp when Uber is arranged.
• Keep us updated on Uber's status.
• Client is responsible for Uber fees.
• We're not responsible for the package after Uber collection.
• No insurance provided for Uber deliveries.
• Please double-check that the correct CameraStuff (linked to 473 Jan Smuts ave) is selected as the pick-up address
• Select the appropriate sized vehicle for your package eg. car for bigger packages, scooter/bike for smaller packages

Guidelines for Clients Purchasing from Outside South Africa

At CameraStuff, we accept cross-border purchases; however, we are not equipped to handle the complexities and logistics that come with international transactions. As such, the following guidelines apply to ensure a clear understanding of our policies. For those outside South Africa, in-store purchases are encouraged, even though they may be somewhat inconvenient, as they simplify the process.

Shipping Restrictions

• We do not ship to addresses outside of South Africa.
• We do not ship to border posts.
• CameraStuff does not get involved in any cross-border shipping paperwork.

Returns and Warranty

• Handling return shipments for warranty claims or refunds from outside South Africa can be challenging, and we do not assist with these processes.
• There may be tax and VAT implications when shipping goods back across borders, and we do not get involved in these matters.
• Note: If a customer from another country buys from CameraStuff but encounters an issue with the product once back home, the sale is treated as an in-store purchase. It is the customer's responsibility to return the product to us for any resolution, including repairs or exchanges.

VAT and Invoicing

• We do not issue VAT-free invoices.
• We do not assist with claiming VAT back at border posts.
• Our invoices are SARS compliant, include VAT, and show our exporter's code. However, they may be considered non-standard and could lead to queries at the border.

Payment Methods

• Credit card payments are preferred for faster and easier processing.
• As of September 2024, direct electronic payments from South African banks with branches in Eswatini, Lesotho, and Namibia are no longer permitted. A SWIFT payment is required instead.
• For clients in other countries who cannot pay by card, a SWIFT payment must be arranged.
• We accept SWIFT payments only for purchases over R5,000.
• With SWIFT payments, please allow 2-3 days for payment processing before we can proceed with your order.

SWIFT Payment Conditions

• When making a SWIFT payment, ensure that the OUR payment option is selected. If the SHA or BEN options are used, the payment will be refused.
• This means all fees are to be covered by the purchaser, not by CameraStuff.

Order Collection

For orders marked for collection, we will notify you when your order is ready. Please do not send anyone to collect prior to receiving this notification, as your order may not yet be prepared.

System and Communication Limitations

• In some instances, our systems are limited to South African addresses, and selecting a different country may be problematic during checkout.
• We are unable to make outgoing calls to numbers outside of South Africa. Therefore, email and incoming WhatsApp communications are preferable for any customer service or order-related queries.

Language of Communication

Although some of our digital systems may facilitate conversation translation, please note that our primary language of communication is English. The bulk of our communications, as well as all official documents and invoices, will be in English.

While we strive to accommodate international customers, these guidelines are necessary to manage the process effectively. For a more seamless experience, in-store purchases remain the most straightforward option.

Contact Details:

Telephone: 011 880 4155
Whatsapp: 060 070 3350

E-mail: info@camerastuff.co.za

Business Hours: 

Mon - Fri 9:00 - 17:00
Sat 9:00 - 13:00

Closed public holidays & Sundays

Walk-In Shop Address: 

473 Jan Smuts ave.
Blairgowrie, 2194
Google Maps