This is the privacy statement of CameraStuff: • In this document, “we” or “us” refer to CameraStuff cc. • We are company number CK1993/21883/23 registered in South Africa. • Our registered office is at 32 Richmond Avenue, Craighall Park, Johannesburg, 2196. This is a statement to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not. • We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with the South African law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us. • We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately. • Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
2. Market place information
When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
3. Your domain name and e-mail address
This information is recognized by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used: 1. to correspond with you or deal with you as you expect; 2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site; 3. to send you news about the services to which you have signed up; 4. to tell you about other of our services or services of sister web sites.
4. Information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
5. Website usage information
6. Financial information relating to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of VCS or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors have access to limited transaction information but the majority of this data, including card information, is hidden from us.
7. Note on padlock symbols and other trust marks
We do not handle information about your credit card directly but do make use of Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us while working on your account in our internet shop and during the checkout process. Our SSL certificate encryption level is 256-bit. Our encrypted pages are there to safeguard the personal and/or company information that you give us while transacting with us.
8. Credit reference
To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
9. Third-party advertising
10. Third-party content
Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.
11. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data that is indirectly made up of your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
13. Calling our helpline
When you call our helpline, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our helpline.
14. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide you the information you need. We record your request and our reply in order to increase the efficiency of our business/organization. We may keep any personally identifiable information associated with your messages, such as your name or email address, to improve customer service levels.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
16. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
17. Marketing information
We will never share any of your information with any third parties, except when these third parties are marketing on our behalf.
We may use re-marketing from time to time. This involves Google, ADRoll or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products/services when you visit some other website.
19. Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organization, on and off-site. The reason is sole to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
20. Use of site by children
• We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. • Certain parts of our website may be, which will be clearly marked as such, are for over 18’s only, you may use these areas of our site with the consent from a parent or guardian only. • We collect data about all users of and visitors to our website regardless of age, and we anticipate that some of those users and visitors will be children. • Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
21. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
22. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
23. Review or update personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
24. Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us at info[at]camerastuff.co.za. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
25. Data may be “processed” outside South Africa
Our web sites are hosted in South Africa. We also use outsourced services in countries outside South Africa from time to time in other aspects of our business. Specifically, our technical center is based in Johannesburg, Gauteng. Accordingly, data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.