Warranty Details

At CameraStuff, we're committed to providing you with a hassle-free experience. That's why all the gear you purchase from us comes with a local warranty, so you don't have to worry about sending items away for issues. We're right here to help you out.

 

Extended Warranties:

- Godox: 2-year local warranty
- Newell: 40-month local warranty
- Neewer: 2-year local warranty
- Other brands: 1-year local warranty

 

Consumable products not covered by warranty

- Flash tubes
- Modelling lamps

 

Valid Warranty Claim Reasons:

- Malfunctioning or non-functioning product
- Faulty components or assembly
- Defects that impair the product's intended use
- Issues with materials or workmanship
- Flaws in the design or engineering

The warranty does not cover damage from:

- Accidents
- Improper use
- Natural wear and tear
- Power surges
- Use of non-recommended external power devices

Returns and Refunds

Your satisfaction is our top priority! If you're unhappy with your purchase, just let us know and we'll be happy to arrange an exchange or refund. We offer a 60-day money-back guarantee (unless stated otherwise), so you have plenty of time to decide if the product is right for you.

The refund will cover the product cost, but we'll have to exclude the initial and return shipping charges. We'll refund you through the original payment method whenever possible. Just make sure to return the item securely packed and using a trackable, insured shipping method. 

Terms and Conditions:

- Return products within 60 days in original, undamaged, and resellable condition.
- Full exchange or refund provided (excluding delivery charges).
- Products with missing/incomplete/damaged packaging will incur a 35% fee.
- Return products to the point of purchase.
- Returns and exchanges processed upon product receipt.

Returning Products Due to Our Fault:

- We'll cover the return shipping costs, or you can bring the item to our shop.
- Photos of any damage or missing parts are required.
- We'll assess the returned item before sending a replacement or processing a refund.
- Make sure to package the item securely - any damage from poor packaging is the client's responsibility.
- New products will be sent after assessing the returned item.
- Refunds (if applicable) will be processed using the original payment method.
- If the item is out of stock, you can either wait or receive a refund.
- Products returned with missing/incomplete/damaged packaging will incur a 35% fee.

Returning Products Due to Client's Fault:

- You'll need to ship the product back via Postnet, Courier, or bring it to the shop.
- We can arrange the courier at your cost if needed.
- We'll assess the returned item before sending a replacement or processing a refund.
- Make sure to package the item securely - any damage from poor packaging is your responsibility.
- There won't be any "Free Shipping" on exchanged packages.
- We'll credit the product cost but not the shipping.
- Refunds (if applicable) will be processed using the original payment method.
- If the item is out of stock, you can either wait or receive a refund.

Restrictions on Returns

We understand that returns are sometimes necessary, but to ensure the best shopping experience for all our customers, we do monitor return activity. Customers who exceed our return limits or show patterns of frequent returns may be subject to return restrictions.

- Customers are allowed a maximum of 3 returns per year. Exceeding this limit may result in restrictions on future returns or exchanges.
- Exceeding this limit may result in a 10% restocking fee on the purchase order amount for any additional returns.
- Accounts with a high frequency of returns may be flagged for review. Customers with flagged accounts will be contacted by our customer service team and may face restrictions on their return privileges.
- We reserve the right to refuse service or limit returns or exchanges in situations where we suspect return abuse, such as excessive returns, use of products prior to return, or returns of items not in their original condition.

We hope this policy helps provide clarity on our warranty and returns process. If you have any further questions, please don't hesitate to reach out to our friendly customer service team.