Warranty Details

At CameraStuff, we're committed to providing you with a hassle-free experience. That's why all the gear you purchase from us comes with a local warranty, so you don't have to worry about sending items away for issues. We're right here to help you out.

Extended Warranties:

• Godox: 2-year local warranty
• Newell: 40-month local warranty 
• Neewer: 2-year local warranty
• Other brands: 1-year local warranty

Consumable products not covered by warranty

• Flash tubes
• Modelling lamps

Valid Warranty Claim Reasons:

• Malfunctioning or non-functioning product
• Faulty components or assembly
• Defects that impair the product's intended use
• Issues with materials or workmanship
• Flaws in the design or engineering

The warranty does not cover damage from:

• Accidents
• Improper use
• Natural wear and tear
• Power surges
• Use of non-recommended external power devices

Returns and Refunds

• Your satisfaction is our top priority! If you're unhappy with your purchase, just let us know and we'll be happy to arrange an exchange or refund. We offer a 60-day money-back guarantee (unless stated otherwise), so you have plenty of time to decide if the product is right for you.

• The refund will cover the product cost, but we'll have to exclude the initial and return shipping charges. We'll refund you through the original payment method whenever possible. Just make sure to return the item securely packed and using a trackable, insured shipping method. 

Terms and Conditions:

• Return products within 60 days in original, undamaged, and resellable condition.
• Full exchange or refund provided (excluding delivery charges).
• Products with missing/incomplete/damaged packaging will incur a 35% fee.
• Return products to the point of purchase.
• Returns and exchanges processed upon product receipt.

Returning Products Due to Our Fault:

• We'll cover the return shipping costs, or you can bring the item to our shop.
• Photos of any damage or missing parts are required.
• We'll assess the returned item before sending a replacement or processing a refund.
• Make sure to package the item securely - any damage from poor packaging is the client's responsibility.
• New products will be sent after assessing the returned item.
• Refunds (if applicable) will be processed using the original payment method.
• If the item is out of stock, you can either wait or receive a refund.
• Products returned with missing/incomplete/damaged packaging will incur a 35% fee.

Returning Products Due to Client's Fault:

• You'll need to ship the product back via Postnet, Courier, or bring it to the shop.
• We can arrange the courier at your cost if needed.
• We'll assess the returned item before sending a replacement or processing a refund.
• Make sure to package the item securely - any damage from poor packaging is your responsibility.
• There won't be any "Free Shipping" on exchanged packages.
• We'll credit the product cost but not the shipping.
• Refunds (if applicable) will be processed using the original payment method.
• If the item is out of stock, you can either wait or receive a refund.

Restrictions on Returns

We understand that returns are sometimes necessary, but to ensure the best shopping experience for all our customers, we do monitor return activity. Customers who exceed our return limits or show patterns of frequent returns may be subject to return restrictions.

• Customers are allowed a maximum of 3 returns per year. Exceeding this limit may result in restrictions on future returns or exchanges.
• Exceeding this limit may result in a 10% restocking fee on the purchase order amount for any additional returns.
• Accounts with a high frequency of returns may be flagged for review. Customers with flagged accounts will be contacted by our customer service team and may face restrictions on their return privileges.
• We reserve the right to refuse service or limit returns or exchanges in situations where we suspect return abuse, such as excessive returns, use of products prior to return, or returns of items not in their original condition.

We hope this policy helps provide clarity on our warranty and returns process. If you have any further questions, please don't hesitate to reach out to our friendly customer service team.

Delivery Options

You may collect your order at our Johannesburg shop, or alternatively, we use a variety of couriers for door-to-door shipments. Delivery typically takes 2-4 business days. We do try our best to get your CameraStuff goodies to you as quickly as possible, but due to a variety of external factors and variables, please allow for 3-4 business days for your parcels to arrive at your doorstep

Delivery Costs

• JHB and Pretoria (within 30km radius of CBD): R80.00
• Major City with SAA airport (within 30km radius of CBD): R120.00
• Outlying Areas: R240.00
• Collection at Randburg Branch: No charge
  
  
  
  

Terms & Conditions

In-store Collection

• If you'd like to collect your order(s) at CameraStuff's walk-in shop, please notify us beforehand as to when you'd like to collect it.
• Please select "Collection" from the delivery methods when prompted.
• If somebody else is collecting on your behalf, please give the person collecting your order number as a reference.
  
  
  

Courier Door-to-Door

• We use a variety of couriers for door-to-door shipments.
• These deliveries are sent out from our Johannesburg branch on weekdays only.
• Depending on the size of your parcel, the courier covering your area and your location, these parcels may take between 2 and 4 days to arrive.
• Small parcels of less than 2kg typically move by air, if there is an SAA-serviced airport near you. Parcels larger than this move by road, and take a day or so longer to get there.
• If you live in an outer-lying area allow a bit longer - some of these areas are only covered once a week.
• Parcels are delivered to the provided physical street address during business hours.
• A tracking number is provided and sent to you via e-mail.
• We get courier collections every afternoon. If your order is confirmed and paid for by midday, it will be shipped the same day. Otherwise, it will go out the following day.
• We insure our parcels and accept responsibility until they are signed for by you.
• The estimated delivery lead-times are purely a guideline. In most instances, deliveries happen within these periods, but we can't guarantee these times due to factors outside our control, including delays from our delivery partners.
• Claims for damaged or missing products will be accepted within 3 days of buying or receiving the goods.

Free Delivery

We offer free delivery on orders over a specified value unless otherwise stated. These parcels are sent using the method at our discretion. If you want a specific shipping method, please select it during the checkout process (at your cost).

Uber Collection

For your convenience, we allow Uber collections in-store. Remember to give us a heads-up via live chat or WhatsApp when you've booked your Uber, and keep us posted on its status. We'll do our best to ensure a smooth handover, but please note that once the Uber driver has your package, it's out of our hands.

Uber Collection Terms and Conditions

• Allow 2 hours for order preparation.
• Cut-off times: Weekdays 3 PM, 
• We don't accept Uber Collections on Saturdays, Sundays or Public Holidays
• Inform us via live chat or WhatsApp when Uber is arranged.
• Keep us updated on Uber's status.
• Client is responsible for Uber fees.
• We're not responsible for the package after Uber collection.
• No insurance provided for Uber deliveries.
• Please double-check that the correct CameraStuff (linked to 473 Jan Smuts ave) is selected as the pick-up address
• Select the appropriate sized vehicle for your package eg. car for bigger packages, scooter/bike for smaller packages

Guidelines for Clients Purchasing from Outside South Africa

At CameraStuff, we accept cross-border purchases; however, we are not equipped to handle the complexities and logistics that come with international transactions. As such, the following guidelines apply to ensure a clear understanding of our policies. For those outside South Africa, in-store purchases are encouraged, even though they may be somewhat inconvenient, as they simplify the process.

Shipping Restrictions

• We do not ship to addresses outside of South Africa.
• We do not ship to border posts.
• CameraStuff does not get involved in any cross-border shipping paperwork.
  
  

Returns and Warranty

Handling return shipments for warranty claims or refunds from outside South Africa can be challenging, and we do not assist with these processes.
There may be tax and VAT implications when shipping goods back across borders, and we do not get involved in these matters.
Note: If a customer from another country buys from CameraStuff but encounters an issue with the product once back home, the sale is treated as an in-store purchase. It is the customer's responsibility to return the product to us for any resolution, including repairs or exchanges.

VAT and Invoicing

• We do not issue VAT-free invoices.
• We do not assist with claiming VAT back at border posts.
• Our invoices are SARS compliant, include VAT, and show our exporter's code. However, they may be considered non-standard and could lead to queries at the border.
  
  

Payment Methods

Credit card payments are preferred for faster and easier processing.
As of September 2024, direct electronic payments from South African banks with branches in Eswatini, Lesotho, and Namibia are no longer permitted. A SWIFT payment is required instead.
For clients in other countries who cannot pay by card, a SWIFT payment must be arranged.
We accept SWIFT payments only for purchases over R5,000.
With SWIFT payments, please allow 2-3 days for payment processing before we can proceed with your order.

SWIFT Payment Conditions

• When making a SWIFT payment, ensure that the OUR payment option is selected. If the SHA or BEN options are used, the payment will be refused.
• This means all fees are to be covered by the purchaser, not by CameraStuff.

Order Collection

For orders marked for collection, we will notify you when your order is ready. Please do not send anyone to collect prior to receiving this notification, as your order may not yet be prepared.

System and Communication Limitations

In some instances, our systems are limited to South African addresses, and selecting a different country may be problematic during checkout. We are unable to make outgoing calls to numbers outside of South Africa. Therefore, email and incoming WhatsApp communications are preferable for any customer service or order-related queries.

Language of Communication

Although some of our digital systems may facilitate conversation translation, please note that our primary language of communication is English. The bulk of our communications, as well as all official documents and invoices, will be in English. While we strive to accommodate international customers, these guidelines are necessary to manage the process effectively. For a more seamless experience, in-store purchases remain the most straightforward option.

Contact Details:

Telephone: 011 880 4155
Whatsapp: 060 070 3350

E-mail: info@camerastuff.co.za

Business Hours: 

Mon - Fri 9:00 - 17:00
Sat 9:00 - 13:00

Closed public holidays & Sundays

Walk-In Shop Address: 

473 Jan Smuts ave.
Blairgowrie, 2194
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