Warranty Details
At CameraStuff, we're committed to providing you with a hassle-free experience. That's why all the gear you purchase from us comes with a local warranty, so you don't have to worry about sending items away for issues. We're right here to help you out.
Extended Warranties:
- Godox: 2-year local warranty
- Newell: 40-month local warranty
- Neewer: 2-year local warranty
- Other brands: 1-year local warranty
Consumable products not covered by warranty
- Flash tubes
- Modelling lamps
Valid Warranty Claim Reasons:
- Malfunctioning or non-functioning product
- Faulty components or assembly
- Defects that impair the product's intended use
- Issues with materials or workmanship
- Flaws in the design or engineering
The warranty does not cover damage from:
- Accidents
- Improper use
- Natural wear and tear
- Power surges
- Use of non-recommended external power devices
Returns and Refunds
Your satisfaction is our top priority! If you're unhappy with your purchase, just let us know and we'll be happy to arrange an exchange or refund. We offer a 60-day money-back guarantee (unless stated otherwise), so you have plenty of time to decide if the product is right for you.
The refund will cover the product cost, but we'll have to exclude the initial and return shipping charges. We'll refund you through the original payment method whenever possible. Just make sure to return the item securely packed and using a trackable, insured shipping method.
Terms and Conditions:
- Return products within 60 days in original, undamaged, and resellable condition.
- Full exchange or refund provided (excluding delivery charges).
- Products with missing/incomplete/damaged packaging will incur a 35% fee.
- Return products to the point of purchase.
- Returns and exchanges processed upon product receipt.
Returning Products Due to Our Fault:
- We'll cover the return shipping costs, or you can bring the item to our shop.
- Photos of any damage or missing parts are required.
- We'll assess the returned item before sending a replacement or processing a refund.
- Make sure to package the item securely - any damage from poor packaging is the client's responsibility.
- New products will be sent after assessing the returned item.
- Refunds (if applicable) will be processed using the original payment method.
- If the item is out of stock, you can either wait or receive a refund.
- Products returned with missing/incomplete/damaged packaging will incur a 35% fee.
Returning Products Due to Client's Fault:
- You'll need to ship the product back via Postnet, Courier, or bring it to the shop.
- We can arrange the courier at your cost if needed.
- We'll assess the returned item before sending a replacement or processing a refund.
- Make sure to package the item securely - any damage from poor packaging is your responsibility.
- There won't be any "Free Shipping" on exchanged packages.
- We'll credit the product cost but not the shipping.
- Refunds (if applicable) will be processed using the original payment method.
- If the item is out of stock, you can either wait or receive a refund.
Restrictions on Returns
We understand that returns are sometimes necessary, but to ensure the best shopping experience for all our customers, we do monitor return activity. Customers who exceed our return limits or show patterns of frequent returns may be subject to return restrictions.
- Customers are allowed a maximum of 3 returns per year. Exceeding this limit may result in restrictions on future returns or exchanges.
- Exceeding this limit may result in a 10% restocking fee on the purchase order amount for any additional returns.
- Accounts with a high frequency of returns may be flagged for review. Customers with flagged accounts will be contacted by our customer service team and may face restrictions on their return privileges.
- We reserve the right to refuse service or limit returns or exchanges in situations where we suspect return abuse, such as excessive returns, use of products prior to return, or returns of items not in their original condition.
We hope this policy helps provide clarity on our warranty and returns process. If you have any further questions, please don't hesitate to reach out to our friendly customer service team.
For your convenience, we offer several delivery options:
- In-store Collection: Collect your order at our Johannesburg shop.
- Courier Door-to-Door: We partner with various couriers for door-to-door shipments.
- Postnet: Collect your order at your nearest Postnet.
Delivery Costs
Before finalizing your order, you can enter your postal code during checkout to see available shipping options and their associated costs:
- JHB and Pretoria (within 30km radius of CBD): R80.00
- Major City with SAA Airport (within 30km radius of CBD): R120.00
- Outlying Areas: R240.00
- Postnet Small Parcel (<5kg): R120.00
- Collection at Randburg Branch: No charge
Terms & Conditions
In-store Collection:
- Notify us in advance if you'd like to collect your order at our walk-in shop.
- Select "Collection" as the delivery method during checkout.
- If someone else is collecting on your behalf, provide them with your order number as a reference.
Courier Door-to-Door:
- We use various couriers for door-to-door deliveries, dispatched from our Johannesburg branch on weekdays only.
- Delivery times range from 1 to 5 days, depending on parcel size, courier, and location.
- Small parcels (<2kg) typically move by air if there's an SAA-serviced airport near you; larger parcels move by road and may take a bit longer.
- For outlying areas, allow additional time as some are serviced only once a week.
- Deliveries are made to the provided physical address on weekdays during business hours.
- A tracking number will be sent to you via email.
- Orders confirmed and paid by midday are usually shipped the same day; otherwise, they will be shipped the next day.
- We insure our parcels and accept responsibility for them until signed for by you.
- Estimated delivery times are guidelines; while most deliveries occur within these periods, we can't guarantee them as they depend on factors beyond our control.
Postnet:
- Shipments are dispatched from our Johannesburg branch on weekdays.
- Postnet parcels take 2 to 4 days to reach the destination branch.
- A tracking number will be sent to you via email.
- We insure our parcels and accept responsibility until they are signed for by you.
- Estimated delivery times are guidelines, and while most deliveries occur within these periods, we can't guarantee them due to factors beyond our control.
- If your parcel is too heavy or large for the selected shipping method, we may suggest an alternative method, striving to meet the original delivery timeframe.
Free Delivery:
- We offer free delivery on orders over a specified value unless otherwise stated.
- Free delivery parcels are shipped using our discretion. If you prefer a specific shipping method, please select it during checkout (at your cost).
Shipping to Addresses Outside of South Africa:
- Unfortunately, we do not ship to addresses outside of South Africa.
- Once payment is finalized, you may arrange your own courier to collect from our Johannesburg store.
- Tax, VAT, duties, bank charges, and all related costs, including those for returns, are the buyer's responsibility.
- Free shipping discounts do not apply to international orders.
Contact Details:
Telephone: 011 880 4155
Whatsapp: 060 070 3350
E-mail: info@camerastuff.co.za
Business Hours:
Mon - Fri 9:00 - 17:00
Sat 9:00 - 13:00
Closed public holidays & Sundays
Walk-In Shop Address:
473 Jan Smuts ave.
Blairgowrie, 2194
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Supported Payment methods:
